Privacy policy

 

Serego B.V., located at Laan van Groenewegen 33, 2614 KG, Delft, is responsible for the processing of personal data as shown in this privacy statement.

Contact Details:

• Website: www.serego.eu
• Address: Laan van Groenewegen 33, 2614 KG, Delft
• Phone number: +31 6 55085835
• Email: info@serego.eu

Personal Data We Process

Serego B.V. processes your personal data because you use our services and/or because you provide it to us yourself. Below is an overview of the personal data we process:

• First and last name
• Gender
• Date of birth
• Place of birth
• Address details
• Phone number
• Email address
• IP address
• Other personal data that you actively provide, for example by creating a profile on this website, in correspondence, and by phone
• Data about your activities on our website

Special and/or Sensitive Personal Data We Process

Our website and/or service does not intend to collect data about website visitors under the age of 16 unless they have parental or guardian consent. However, we cannot verify whether a visitor is older than 16. We encourage parents to be involved in their children's online activities to prevent data being collected about children without parental consent. If you believe that we have collected personal data about a minor without such consent, please contact us at info@serego.eu, and we will delete this information.

Purpose and Basis for Processing Personal Data

Serego B.V. processes your personal data for the following purposes:

• Handling your payment
• Sending our newsletter and/or advertising brochure
• Informing you about changes to our services and products
• Offering you the opportunity to create an account
• To deliver goods and services to you
• Serego B.V. analyzes your behavior on the website in order to improve the website and tailor the range of products and services to your preferences.

Automated Decision-Making

Serego B.V. does not make decisions based solely on automated processing that could have significant consequences for individuals. These decisions are made by computer programs or systems, without human intervention (for example, an employee of Serego B.V.).

How Long We Keep Personal Data

Serego B.V. does not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. We apply the following retention periods for different categories of personal data:

• First and last name: Retained as long as necessary to perform the contract.
• Address details: Retained as long as necessary to perform the contract.
• Phone number: Retained as long as necessary to perform the contract.

Sharing Personal Data with Third Parties

Serego B.V. shares your personal data with various third parties if this is necessary for the execution of the agreement and to comply with any legal obligation. With companies that process your data on our behalf, we conclude a processing agreement to ensure the same level of security and confidentiality of your data. Serego B.V. remains responsible for these processes. Additionally, Serego B.V. provides your personal data to other third parties only with your explicit consent.

Details of third-party sharing:

• Category: Processors
• Jurisdiction: Specific to each third party
• Purpose: To perform necessary functions related to our services
• Data: Relevant personal data required for the service

Cookies, or Similar Techniques, We Use

Serego B.V. only uses technical and functional cookies and analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet, or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember your preferred settings. We can also use them to optimize our website. You can opt-out of cookies by setting your internet browser so that it no longer stores cookies. Additionally, you can also delete any information previously saved via your browser settings.

Viewing, Modifying, or Deleting Data

You have the right to view, correct, or delete your personal data. You can do this yourself via the personal settings of your account. Additionally, you have the right to withdraw your consent for data processing or object to the processing of your personal data by our company, and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization named by you. If you want to exercise your right to object and/or right to data portability or if you have other questions/comments about data processing, please send a specified request to info@serego.eu. To ensure that the request for access was made by you, we ask you to send a copy of your identity document with the request. Make your passport photo, MRZ (machine-readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. Serego B.V. will respond to your request as soon as possible, but in any case within four weeks. Serego B.V. would also like to point out that you have the possibility to file a complaint with the national regulator, the Dutch Data Protection Authority. You can do this via the following link: Dutch Data Protection Authority.

How We Secure Personal Data

Serego B.V. takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or via info@serego.eu.

Measures we have taken to secure your data include:

• Secure internet connections (SSL)
• Regular software updates
• Access control to our systems
• Encryption of sensitive data