We offer worldwide shipping on all orders.

Please note that orders outside the Netherlands may incur additional shipping costs.

For deliveries outside the European Union, import duties or local taxes may apply. Please be advised that these charges are determined by your local customs office and will be collected by the postal carrier upon delivery.

Orders placed before 1 PM (Amsterdam time) are shipped the same day. Orders placed after this time will be shipped the next business day.

• Netherlands: Packages usually arrive the following day.
  
• Europe: Delivery within 5 business days.
  
• Worldwide: Standard Shipping: 6–30 days, depending on the destination.

You’ll receive a track-and-trace number by email as soon as your order is handed to the carrier. Didn’t receive it? Please check your spam folder or contact us with your order number.

You can return your order within 30 days of receipt. It is very easy: just send an email to customercare@serego.eu and we will send you the return label including a payment link.

• Return shipping: At your own expense (not reimbursed by SEREGO).
  
• Personalized items: Not eligible for return.
  
• Condition: Items must be unused and in original packaging.
  

For full details, please see our General Terms & Conditions in the footer of our website.

Please send us an email at customercare@serego.eu and the team will assist you from there.

Personalized items cannot be returned, as they are made uniquely for you. However, our team is committed to excellent service. If there is an issue with your order, please contact us at customercare@serego.eu and we will review your case to find the best solution.

Momentarily we offer two collections:

• Origin Collection: Crafted from premium vegan leather. Durable, stylish and made to last, it offers a refined travel essential at an accessible level.
  
• Signature Collection: Made from Italian grape leather, a plant-based material created from the by-products of wine production. Provides a more luxurious and sustainable alternative to traditional (vegan) leather.

Yes, at the moment you can add your initials to all products. We are exploring additional personalization options which will be introduced soon.

If you have any questions or remarks, please contact us anytime at customercare@serego.eu, use the the chatbox in the bottom right corner of our website or fill in the contactform at the bottom of this page.

All questions or concerns will be addressed within 24 hours.

We accept all major payment methods, including iDEAL, Apple Pay, Google Pay, PayPal, and all major credit cards such as Visa, MasterCard, and American Express.

Yes, you can pay afterwards with Klarna, available in the Netherlands and selected countries across Europe, The United States, Australia and New Zealand.

Yes. SEREGO offers a dedicated corporate gifting service. Our products can be personalized with your logo, initials or event branding. For larger quantities, we also develop fully bespoke projects. For more information, visit our B2B-page or contact us directly at partnerships@serego.eu

Fill in the contact form at the bottom of the B2B-page or reach us directly at partnerships@serego.eu